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Tech Support

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Tech Support

Leading Edge Provider can handle your IT needs from servers, pc’s or general tech support questions, just ask! We are happy to help! We offer monthly maintenance packages for companies both large and small. Whether it’s 5 computers or 50, we can handle it.

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Tech Support

Enterprise technical support is available 24/7 with all plans. Keep essential applications running as they should with updates.

  • 24/7 Tech Support: Data Backup, Networking, Virus protection, Email application support, Printer, application setup and configuration, Hardware, security surveillance. Scheduled Monthly
  • Maintenance: We’ll keep your computer running as they should by performing ongoing maintenance and updates.
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Benefits of Enterprise
Tech Support

Help Desk

Offering multiple levels of support (Tier 1, Tier 2, and Tier 3) to handle various complexities of issues.Providing round-the-clock support to address issues as they arise, regardless of time zones.

Network Support

Continuous monitoring of network performance to identify and resolve issues before they impact business operations. Diagnosing and fixing network problems, such as connectivity issues, slow performance, and security breaches.

System Administration

Maintaining and administering enterprise servers, ensuring they run efficiently and securely. Regularly updating and patching software to protect against vulnerabilities and improve performance.

Security Support

Identifying and mitigating potential security threats, such as malware, phishing attacks, and data breaches.Ensuring the enterprise adheres to industry regulations and standards (e.g., GDPR, HIPAA).

Application Support

Providing support for proprietary enterprise applications, including bug fixes and performance improvements. Supporting commercially available software products used by the enterprise.

Data Management

Implementing data backup solutions and disaster recovery plans to protect against data loss. Managing and optimizing enterprise databases to ensure data integrity and performance.

Tech Support
Process

Issue Identification

The user provides a detailed description of the issue, including error messages, symptoms, and any steps already taken to resolve it.

Initial Assessment

The issue is categorized based on its nature (hardware, software, network, etc.) and prioritized according to its severity and impact on business operations.

Basic Troubleshooting

Get ready to minimize costs and risks with our dedicated mobile app development team, who move swiftly through a seamless MVP development process.

Detailed Troubleshooting

The technician conducts a more thorough analysis, which may involve running diagnostic tools, checking logs, and investigating potential causes.

Expert Troubleshooting

Using advanced diagnostic tools, code debugging, and other specialized techniques to pinpoint and resolve the issue or other third parties if necessary.

Resolution and Verification

Contacting the user to confirm that the problem has been resolved and verifying that the system is functioning correctly.

Continuous Improvement

Using insights from resolved issues to improve troubleshooting procedures, training programs, and overall support processes.

We gave the best

Here We are Work in
these technology

Take a look at the broad range of services we have to offer:

React Native

Flutter

Ionic

Swift

Cordova

Xamarin

Kotlin

Visual Studio

Android Studio

Firebase

iOS

Our Client

We work with
30 client

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Contact us today to discover how our expert IT solutions can drive your business forward.

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We specialize in creating custom software solutions that drive efficiency and innovation for businesses. Our expert team delivers tailored applications designed to meet your unique needs, ensuring seamless integration and exceptional performance.

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